Privacy Policy
1. Collecting Personal Information
What Personal Information We Collect
To provide you with the best possible service, we may collect the following types of personal information:
- Contact Information: Name, phone number, email address, and mailing address.
- Service Details: Information about the cleaning services you request or schedule.
- Payment Information: Billing details, including credit card information or other payment methods.
- Preferences: Your preferences regarding cleaning services and special requests.
2. How We Use Your Information
The personal information we collect is used for the following purposes:
- To Provide Services: To schedule, confirm, and complete cleaning services.
- To Communicate: To send you updates, reminders, and notifications related to your service.
- To Process Payments: To handle billing and payment transactions securely.
- To Improve Our Services: To understand your needs and preferences better and enhance our service quality.
- To Comply with Legal Obligations: To meet legal and regulatory requirements.
3. SMS Communications
When you provide us with your phone number, you consent to receive SMS messages from us related to your service. These messages may include appointment reminders, service updates, and promotional offers based on your preferences. You can expect to receive up to 5 messages per month.
- Opt-In: By providing your phone number, you agree to receive SMS messages from us.
- Opt-Out Instructions: To stop receiving SMS messages, reply 'STOP' to any SMS we send. For assistance, reply 'HELP'.
- Sample Message: "Hi [Recipient's Name]! Thanks for being a valued customer. Stay tuned for updates and exclusive offers. Reply STOP to opt out of messages."
4. How We Protect Your Information
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes using secure servers, encryption, and regular security reviews.
5. Sharing Personal Information
We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following cases:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors and customer service platforms, provided they agree to keep your information confidential.
- Legal Requirements: We may disclose your information if required to do so by law or to protect our rights, property, or safety.
- SMS Consent: Your SMS consent and phone number will not be shared with third parties for marketing purposes.
6. Your Choices and Rights
You have the right to:
- Access and Update: Request access to and correction of your personal information.
- Opt-Out: Opt out of receiving marketing communications by following the instructions provided in those communications.
- Delete: Request the deletion of your personal information, subject to certain legal limitations.
7. Contact Us
If you have any questions or concerns about how we collect, use, or protect your personal information, please contact us at maidsondirect@gmail.com or 480-779-9315.
8. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically.
9. Compliance
We adhere to The Campaign Registry (TCR) guidelines and all applicable carrier SMS policies to ensure your information is handled appropriately and your consent is managed in compliance with regulations.
