1. What types of cleaning services do you offer?
We offer a variety of cleaning services, including residential cleaning, deep cleaning, move-in/move-out cleaning, and specialized services like post-construction clean-up. Our team can customize services to meet your specific needs.
2. How do I schedule a cleaning?
You can schedule a cleaning by contacting us through our website, calling us directly at 480-779-9315, or emailing us at maidsondirect@gmail.com. Our team will help you choose a date and time that works best for you.
3. What areas do you serve?
We proudly serve several areas in Arizona, including Mesa, Tempe, Peoria, Phoenix, Avondale, Chandler, Glendale, Goodyear, Surprise, and Scottsdale. If you're unsure whether we serve your location, please reach out to us for confirmation.
4. Are your cleaning products safe?
Yes! At Maids on Direct, we use eco-friendly and non-toxic cleaning products whenever possible. Our goal is to create a clean and healthy environment for you and your family.
5. How do you ensure the quality of your cleaning services?
Our team consists of trained and experienced professionals who follow a thorough checklist to ensure every area is cleaned to our high standards. We also encourage client feedback to continuously improve our services.
6. What if I need to cancel or reschedule my appointment?
If you need to cancel or reschedule, please contact us at least 24 hours in advance to avoid a cancellation fee of $50. We understand that life can be unpredictable, and we will do our best to accommodate your needs.
7. Is there a minimum cleaning time?
Yes, we typically have a minimum cleaning time requirement, which varies depending on the type of service requested. Our team can provide you with specific details when you schedule your cleaning.
8. Do I need to be home during the cleaning?
You are welcome to be home during the cleaning, but it is not necessary. Many of our clients prefer to run errands or enjoy their day while we take care of the cleaning. If you choose to be away, please ensure we have access to your home.
9. What happens if something gets damaged during the cleaning?
While we take great care in handling your belongings, accidents can happen. Maids on Direct is not liable for any damage that may occur during the cleaning process. We encourage clients to secure valuable or fragile items before our visit.
10. How do you handle payment?
Payments are due upon completion of the service unless otherwise agreed upon in writing. We accept various forms of payment, including credit cards and cash.
11. Can I customize my cleaning service?
Absolutely! We understand that each home and client is unique. You can customize your cleaning service based on your specific needs and preferences. Just let us know what you require when you schedule your appointment.
12. How often should I have my home cleaned?
The frequency of cleaning depends on your lifestyle, preferences, and budget. Some clients prefer weekly or bi-weekly cleanings, while others may opt for monthly services. We can help you determine what works best for you.
If you have more questions or need further assistance, feel free to contact us. We’re here to help!